We are sorry there were limited communication about product delays. We always go to Ne. Furniture Mart. The employees are friendly, they know their merchandise too. They try and give you the best prices. When you go there, make sure you know the sizes, colors and research a little before you go there. Like model number, brands, etc.
Otherwise you will be confused about which brand or type of material, etc. Take a picture of your room measurements of where or what you are planning to do.
Good luck. Thank you for taking the time to provide us your rating and feedback, Marvin. I was let go at work. I fell behind, but started making payments again catching up. I logged in today to make a payment and my account was no longer in the NFM system. They sent me to collections. They told me there was nothing they could do to fix it as it went to a 3rd party.
I recently purchased flooring from NFM, and when their contracted crew showed up to install my flooring and move my appliances they damaged them and then claimed they did not.
When I filed a claim with NFM they sided with the crew and left me with damage. Beware when you work with them as they will not stand with their customers when the crews they contract with do damage to your home - Beware.
Hi Richard, I apologize your appliances were damaged, I understand that's frustrating. If you would like to dispute the results of the claim, feel free to contact our Flooring Customer Service team at 1 EXT: If you want to experience buying a low quality bed and horrible customer service, shop at NFM in Texas.
It has been a complete nightmare. The bed broke within weeks. I called NFM numerous times to get a replacement, but they stopped selling the bed. I was then told to find a similar bed in the same price range. I was not able to due to so many beds being out of stock or requiring a box spring which I didn't need for the first bed. The sales people said this was a quality bed I have called and been given the runaround.
She said she was the customer service manager, she told me to pick some stuff numbers of in-stock beds and they would work on pricing. I did what she said and left a voicemail and never heard from her again after leaving multiple voicemail. I then asked to speak to her manager Trey, who did absolutely nothing but set up a date to pick up the bed.
I told him that I don't want it picked up unless a bed is delivered the same day to replace it. I again gave him the SKU numbers and everything was out of stock. I asked him to reach out to the manager of the area, because I bought a couch that was "out of stock" and the manager suddenly made it available for me to buy.
Trey didn't want to do that. He acted very lazy. You have to tie a string around his finger and lift it for him to do anything. I then asked for his manager, he said hold on, and hung up on me. Trey knew my phone number as he pulled it up to see what was going on. I have nailed two pieces of lumber to the middle of the bed to keep it propped up in the middle.
My wife and I have been customers at NFM for just over 20 years. It needed to be custom made, so it was going to take weeks to arrive. Unfortunately, I was supposed to receive it yesterday, and I received a call saying that the frame was broken and it will be another 6 - 8 weeks before I will receive it.
That makes a total of four months without a couch that I have already paid for in full. Can you please help me resolve this so that I can receive the couch in a timely manner? I understand there are wait times, but since this error is not my responsibility, I am hoping you all can make it right and speed up the delivery time.
Everything was going fine until I went to actually pick up my stuff. Turns out they didn't actually have what I bought. Went back inside and found the sales guy, tell him that the item is out of stock. He just laughs and says that he looked at the wrong item. Great, so it's a joke now? He tells me that they will have more in a few days. So I wait and wait and wait I call and get told the item is in.
Drive all the way there to get it only to be told that it's not in stock. I had just talked to someone two hours prior and was told it was there and now it's not? Go inside to customer service and explain the situation.
They did their best to resolve it and actually found one that was in the warehouse. So, not sure what is going on with your inventory system but it has some flaws evidently.
I can overlook things if it happens once, but this was the third time The first time I was at least offered free delivery. The second time, I never did get my item. After three months of waiting, I ended up going with something different only to find out at checkout that it wasn't in stock either so I just cancelled everything.
And you just read about my third time. Maybe it's time to see if that store in that little town between Lincoln and Fremont is any better. Since relocating to Omaha, we've been to NFM for a variety of things ranging from stools for our kitchen, to office desks to a dishwasher.
They have it all! They really do. And as far as I can tell, the prices are more than fair. Taken as a whole, it's hard not to enjoy the convenience of a place where you can get all of your home furnishing needs met. So, four stars for the store. They only get three overall stars from me because we have had numerous problems with the delivery facets of our orders.
First the good about the delivery process: the guys who have delivered our stuff have been friendly, courteous and efficient. Every time. I have no complaints about the employees.
The problem is that we have needed to reject our delivery three different times because of defects to the product. Now, to be fair, the employees are almost always the ones pointing it out. With my home office desk, the top was loose. With our dishwasher we had delivered today, it was dented in the back. We also had a stool for our kitchen with stripped out screws. It becomes very frustrating to schedule your time to be home for a delivery and then have it canceled and rescheduled.
I love that the employees making the delivery are willing to point out the flaws. The honesty is commendable. So, it now becomes an issue with the people back at the shop who are filling these orders and loading the trucks. They very clearly are NOT engaging in quality control and making sure the product is in great shape before loading. It leaves the delivery guys to break the news and is frustrating for customers. So, if anyone from NFM ever reads this, let's get the products reviewed before loading it on the truck so we have fewer mistakes and fewer reschedules.
We will continue to shop here and generally like it. Just be prepared for the delivery process to be more frustrating than it should be. Ordered a coffee table online. It wasn't available in store and was shipped.
Arrived in a timely manner but when I opened it was an entirely different finish than the picture description said sepia. I even looked up the color to see if it would work for me before ordering. Never removed from box and called for a return as instructed on website. They refused to accept saying it was RTA ready to assemble and they would not accept the return. I never saw that on the purchase invoice or my receipt. I spoke to a 'customer service' rep who read from the script and just kept sending me emails of their policy.
Of course there isn't the option to attach their invoice which never says one word about not being able to return RTA. I finally found that one sentence policy 4 link clicks into their website at the bottom of a very long narrative about all their policies!
How does a customer even know what RTA is! Will never buy from them again and I'm stuck with an item that in no way is as described on their website! Buyer beware! Anyone who's lived in the Omaha metro area for any length of time probably has something or many things!
I myself can think of a coffee table, futon, desk, bookcase, coat rack bench, corner tv stand, lamp, laptop, washer, dryer, toaster oven, mini fridge They have a huge selection and reasonable prices and often times good sales or interest-free deals when using an NFM card.
Items can be picked up in the warehouse or delivered. It's sometimes fun just to go look around, like a zoo for furniture, and dream big. I remember when I was young and broke, it felt pretty uptown to get something brand new from "The Mart". The only thing I've noticed over the years is that I seem to get better service when shopping as part of a couple rather than when shopping as a woman by myself.
So waited six weeks for our exchange for another dryer, got it by October-November? Which is awesome going through all of this since July You guys seriously smell crap. Have spend more than enough money in this store like a dummy and every experience is worst than the other one.
Sadly Omaha does not have a lot of options when it comes to furniture and warranty but, will be destroying the credit card and never going back there. Prefer to travel to neighboring states to buy furniture than spending a penny more in this false advertisements and throwing my money down the drain company.
If you have stock dump that trash thinking to on drooping the couch at the door so they deal with the issue. Had to deal with Guardsman insurance and was told that since my purchase was over a year old, you cannot submit your claim online, you must call in and then mail your claim in. After spending 30 minutes on hold the first time and the recording keeps stating to file your claim online.
After speaking with NFM they stated there is nothing they can do, and if my stain had occurred within the first year, they would have sent a technician out themselves. So sorry that I take care of my furniture so that it last!. After 20 minutes on hold, and they investigated my claim, I was told that my policy does not cover stains.
I told them over and over again, I was not there when the stain occurred, so I am really not certain of the type of stain it is. Gentleman told me that if it is not a human or pet bodily fluid, the stain would not be cover. So finally, after not getting a return call and then hunting them down until I reached a live person, they tried to get me within a day or two but my schedule did not fit.
I took one about two weeks out. They sent Eli and Joe. These two, of the three sets that have been here are by far the best I have had. These guys watched me step through my issues and seemed to know what to do right away. They went to work on my downstairs setup and got everything going the way it was supposed to work originally.
They went upstairs and did the same. They would not leave until I had gone through everything I wanted to see work and ensure it worked as I was sold. Beyond their technical expertise, they were extremely professional, courteous and seemed to actually care that I received the service I expected. I appreciate that NFM made this right. This is how it should be from the beginning. It should not take a bad review to finally get someone's attention.
The last time I ordered an item here, there was a missing part. Contrary to Brittany's claim, no they did not offer me an option to deliver the missing part. They literally told me to come back and get it, but that's besides the point.
This time around we ordered a few items including, a dining set, media set, oversized coffee table, and an end table.
The people we talked to ensured that our items would be delivered and assembled. We didn't even ask them about assembly. I was talking to my boyfriend and told him we could just get it delivered to a save us the time. We could assemble it later. The salesperson said that we didn't even need to bother to assemble it, they will do it for us. Little did we know. Flash forward to today. We had our items delivered and nope, they did not assemble it. This is not a problem if they were just honest in the beginning and said it only included delivery.
This happened last time when my boyfriend bought a couch from them. They lied about what was covered with the insurance. I do think that the furniture here is nice and there's many options to choose from, but be sure to red search before you buy. Every time I come here looking for a certain item, they will lie to you just so you will buy from them.
Someone literally gave me a lesson about different type of leathers and just so I would buy the more expensive item. I know leather couches and they were lying through their teeth. Overall, I don't really recommend this place, but there are no other furniture store near us with this many options. Just research before you buy. Don't expect too much, because they will probably not honor what the salesperson said.
When we got them home, one of them was broken see pic. I thought to myself: "wow, that's great service". But wait, there's more. When I got there, an old chair wrapped in shrink-wrap was brought out to my car. Note: these chairs come in a large carton with tons of foam and plastic wrapping. The loader explained that the chair was one that had been delivered to a customer, was broken, and then repaired.
I'm still in shock. So, I called customer service and was flabbergasted at their lack of contrition. They didn't seem terribly inconvenienced by the trip I made and the time I wasted; and frankly, they didn't seem to care. After a little back and forth, I decided to have them pick up the other chair and issue a refund. An apology would have gone a long way, but I guess that's not how they operate. Great place to get lost in! This place is non-stop furniture and decor and home improvement.
They had a blast laying and figuring out their taste and style and the associates answered alll our questions and very patient with our special needs teen and his process. Don't shop here. It's an oversized over priced RTG. The furniture you buy will fall apart in a year and the extra service plans you purchase are worthless. They only care about taking your money but when your furniture falls apart or tears, the so called service plan is worthless Save your money and shop somewhere else where quality and customer service counts for something.
I have never found what I looking for. The service is lackluster. If you aren't shopping for high end then they are fine ignoring and playing on the computers. What they do just standing around everyone staring at their screen I have no idea. What a crap show. Two orders. Still dealing with their multiple mistakes and problems in Jan.
Never again! This is one of the worst furniture places I've ever had to deal with. Buyer beware Then they'll hold your CASH hostage. I was told it would be there 16 December. On 15 December, not having received a phone call to schedule delivery, I called them. We were told the couch wouldn't be delivered until the 30th of December. Ok, I can deal with that, it happens. So we waited.
On 30 December, we didn't get a phone call, so we called them So I'm a little annoyed over this but, we hang on and stay patient.
Today is 15 January We called them and they say, "it's now scheduled for a February 15th delivery and it won't be the full item. I'll go get my money back. Don't trust them As noted in her reply, it's for my safety You didn't care when I paid cash upon purchase!! I will never come here again and will do my best to dissuade anybody who asks from coming in!
They didn't have it in stock so I asked if I could have the floor model. The answer was no because their shipment would arrive tomorrow. I said I lived an hour away. Bad sales tactic. I left the store. This is legit the Adult version of Toys R Us. The only downside is depending on the style of furniture you are looking for eclectic, modern, unique. Nebraska won't have this in their inventory. But the quality of the standard style furniture is really good. Bring your walking shoes, water, and a granola bar.
Because you will loose track of time and find yourself hungry and thirsty. One year later and it's going to the trash.. Not going to shop there again! Such a huge store, it is easy to get lost in all of its greatness. Skip the front parking lot traffic and go straight to the garage. Much easier. So many salespeople everywhere. At least when you don't need help. Then as soon as you need help they are no where to be found LOL I do like the wide selection of items they have and there is usually always something good on clearance.
They have multiple clearance sections, one for furniture is upstairs and electronics is downstairs. Huge selection but I'm not sure why they hate black fabric couches but they do! I couldn't find not even ONE black fabric couch.
But that's ok, we still found everything else but affordable shelves. Customer service was good but no one mentioned that we could bundle the delivery costs together so we were buying everything separately on the same day until I realized I could probably ask this at the customer service desk to bundle it up and refund us a couple of the delivery charges.
It's not really our fault for buying multiple things from multiple reps from different parts of the store. Also not our fault that one item can be delivered in a few days when another item bought can be delivered a month later. So anyways, it got bundled. There's a Subway there if you need food and water after walking around this massive store.
Want to be a fan but can't. We spent 3 days literally almost full days shopping and comparing and rinse and repeat. Yes they have a huge selection and yes overall you can find some good deals there if you are a smart consumer that has done your research.
The size is overwhelming and some of the salespersons were aggressive but not knowledgeable and willing to give inaccurate information to close a sale. This wastes a lot of time as you have to fact check even things you ask about from a 2nd source. On a positive note: 1 they literally have almost everything and so as a one stop shop, they are definitely the ticket. They all are not a great deal and drive up the price very quickly.
The merchandise wasn't perfect but it was setup and that was what we needed. Still hassle free. We've been back since with a huge budget but left because we just didn't feel the price or quality were what we wanted. Found furniture coffee table with unfinished bottom surfaces and chairs with sharp items sticking out of fabric. Even with the discount from Berkshire stock ownership, just not really worth the hassle factor. Don't plan to return.
We have a whole house to furnish but don't think that NFM will get any of that business. The checkout process was a nightmare due to the careless write up by our salesperson. I love coming here! The prices seem lower than most retail stores and it's just great to walk around and find what you love. The candles are also my favorites to pick up! The saying " Everything is bigger in Texas" is well justified by Nebraska Furniture Mart's grandness standing at acres of land!
It deserves its own zip code but instead has the street named after it. Nebraska Furniture Mart doesn't just offer the largest selection of furniture, it sells flooring, appliances, electronics, lighting, accessories and much more.
They have something for everyone's taste or liking. The price range is wide so you can buy high end furniture or very reasonably priced furniture depending on your budget. Last month, I went to NFM with my mom to find her a queen size bedroom set which we found within 20 mins.
Mike, our salesperson made the ordering process easy for us. For a store so large in size, they need to do something about the lack of employees at checkout. Their deliver guys were professional and efficient. The variety is endless and sales people are pleasant, not pushy and helpful.
That's 6 weeks after we purchased it. Very strange! NFM is like, the monster truck of furniture stores. Plan to be overwhelmed and bring a snack unless you like Subway, there's one inside. So much stuff, ranging from "this is my first couch" to hardcore adulting quality. They also have tons of appliances and great sales, plus a room of often barely noticeable scratch and dent items at a deep discount. Most recently I was talking myself out of a Peloton and came to look at the exercise equipment huge selection and competitive prices!!!
Caveat - large electronics like the treadmill require delivery guys who have a very specific set of skills, so you pay an additional cost and that delivery fee cannot be combo'd.
Cut to the day they installed it and realized it was defective. They called dispatch who promised they'd deliver the new one at the time of my choice - cool thx. Way to make it right, NFM!!! If I could give zero stars I would!! The experience that I have had with Nebreska has been horrible! I ordered a bed and dresser in Dec.
Did not finally get items until Feb. They have horrible management and a horrible delivery process. They do not communicate with their customers properly. Do not waste your time, you are better off going else where unless you want to deal with all of their excuses and lack of responsibility!
Today my friend and I went to go buy a fufton yes, that's what it's called.. It was nowhere to be found. So I pulled it up on the website and found that it was no longer on display but it said that it was in stock.
We went to the check out area and Priscilla was so helpful and didn't hesitate to help us out. She called in the sku and in a matter of about 15 minutes we had the item paid for and were told about picking it up. I really liked how smoothly it all went. I will definitely be purchasing more furniture from here in the near future. I placed an order for 2 subwoofers via their website.
Regular priced items. Paid, got a receipt with expected shipping date. Then, the next day I get an email cancelling the order with an excuse of "wrong price listed".
Completely deceitful and dishonest. This was not even listed as a sale item. Do your business elsewhere. Being from Nebraska and understanding how the people work there you learn quickly that your word is your bond. This company doesn't follow that value or those ethics. Also will report experience to the bbb. You all are the worst!! You just want to drop it on the street.
And I ordered the takeaway for an old love seat and now I find out it's just for mattresses? Why would I order a couch and want a mattress taken away? You should make things more clear in the order process and provide an email confirmation with all the details of the order. Lesson learned. The store has furniture for all budgets. The check out is all done via iPads and the pick up process is customer oriented and fast. If your in need of furniture or decor this the place.
If I can give no stars I would. I bought a mattress set and a bed set. After setting up delivery they have called me twice to reschedule saying that they don't know when they will get the mattress in. Well why sell stuff to customers knowing we all need it at a certain time. I was find pushing it back a another week but once they called the second time to push back because of the mattress. I went ahead and canceled the mattress and asked them to just deliver the bed due to the fact that I have guests coming in town for the holiday.
Went to the Casper store and they were able to give me a mattressthe same day. They said my bed would be delivered between 9 and 11am. They called around am saying they can't find the head board and would need to reschedule. People can't keep taking off work to wait around for you guys and for you to keep rescheduling. I'm a cosmetologist and we work solely on commission. I don't understand what kind of business are you guys running that is so unorganized. If my order doesn't come in before Christmas I will cancel the rest of my order and this will be the last time shopping at this place.
There's to many furniture stores in Dallas to put up with this madness especially when you're spending thousands of dollars. They found the head board and called to schedule for delivery on December 24 But today I got a phone call and they said the head board is damaged and I will have to wait till the the end of the month till they get another one and call to schedule delivery for Jan.
I'm just so over it. I've been patiently waiting and waiting. Been taking off work for all these delivery dates. All they did was compensate dollars on the order for all the trouble but what about the the time they have wasted in my life waiting for them again and again and not being able to work.
I just want the dam bed that I was supposed to receive since December I will definitely not recommend nfm to anyone or give yal my business ever again. My wife purchased a desk over a month before Christmas because my 7 year old daughter asked for it from Santa. Only the hutch was sent, even though it said fully delivered, leaving my wife and I to tell my daughter on Christmas Day that Santa and his elves had made a mistake. To make matters worse, customer service has been no help all day and told us to call UPS to figure out what happened.
Nebraska furniture mart charged our card but yet blames the manufacturer and UPS for the delivery issue. We will never purchase another item from NFM and will tell this story to every friend and acquaintance that we can. Horrible customer service. I called after 2 months to check status on delivery that had be postponed 3 times and the manager told me I could just come get my money. They didnt have a problem taking my money.
She even offered to take the couch from another customers order so I could get my couch??? Hmmm I guess that's why mine kept getting delayed. I guess when they get a mad customer they look up to see who has the same item and take from someone else. That's terrible!!! This is amazing. I was told to contact customer service because they'd help me - and this is the response I get.
Even their follow up customer service is brutal. We ordered theater chairs and sectional in September. No problem with theater chairs. Sectional is a different story. Then one of the pieces was wrong due to salesman entering wrong item number. At first they didn't want to admit mistake and told us not put together correctly. Finally they realized it was the salesman that entered wrong , correct piece was ordered and we were told weeks should have in December. It took 10 weeks to get correct item.
Never once did NFM contact us to give us an update, we always had to call for status. NFM doesn't care about customers they have your money.
Want to like Nebraska because it is incredible looking and we had a great sales experience at our visit. Perfect experience Weeks later, when it was time to deliver, the delivery people were unprofessional and rude on the phone as I watched them lost, passing my my home multiple times and even driving the wrong way on one way streets. They mouthed off to me on the phone, clearly stressed they were so turned around, as I watched the incompetent driver go around and around near a park by my house with cars blazing their horns at him as he was in a large truck and going against traffic.
He became so frustrated and frankly, angry with me, he gave up and drove away. It would have been funny if it wasn't so unsettling. I called their service line to complain.
They profusely apologized and said they believed me, but they did not offer to return the same day to deliver furniture.
They said I'd have to be at home again tomorrow to get it. So, I told them to keep it. They refunded my money without argument or incident. She was very sweet and relayed another incident of poor delivery from Nebraska in her own experience. Wow - I've never seen such an initially positive experience go so far south so fast.
And it could have been salvaged even after all that drama if they had kept their promise on the delivery day -- but they didn't do that right either. In any case, I ordered new furniture the same day from another vendor who has delivered us furniture before.
It will be here in 7 days instead of 7 weeks -- and I'm excited to see it. And it cost me less. I guess I should thank Nebraska? Pretty bad experience. The coupon code says NOTHING about this, however reading the coupon closer, it seems possible that it is not included since this is a "not in stock" item, and I so see vinyl mentioned, but there were other LVP products that qualified for the tax sale Frustrating.
We were in the market for a couch and we had never been to Nebraska Furniture Mart and we thought it was a good time to check it out. We went during the President's Day weekend which probably meant they had more customers than normally.
It is quite big and it wasn't obvious which floor the couches were on but we found it pretty quickly. We eventually got hold of someone that contacted a salesman that would come over.
It was about minute wait. He seemed knowledgable but wasn't particularly interested in selling it seemed. We had to talk a bit to the type of couches we were interested in and he took off to the races.
My wife has a bad knee and can't walk 30 mph but he seemed to have no disregard if the customers can keep up with his pace or not. We didn't find a couch that we really liked and based on how we were treating during the sales process it didn't seem like they would be interested in helping if you have an issue after you have bought something from them.
Wear your walking shoes and pack a bottle of water. Maps are available at the entrance. Take one. Explore the store in some kind of orderly fashion, at least one quadrant at a time. The checkout lanes are also in the front of the store. The 1. Everyday processes are improving, the company said. The store has also had some delivery issues. Here are two shopper examples that illustrate the ways to get your large purchases home.
Dominic Tartaglia of Ennis traveled 65 miles each way to The Colony and said his overall shopping experience was positive. But the wait to pick up his Klik Klak futon and two matching chairs took over an hour. He said that part was disappointing. Tartaglia waited about 20 minutes to get to a fast-food type terminal where an employee asked for his order number. The full order came up on a screen for him to review.
It was correct. He was instructed to proceed to the next area. There were employees holding paperwork looking for the right vehicle. After about 30 minutes, an employee approached his van with his merchandise. Eventually they were able to secure everything inside and tied down our trunk so that it all fit. We were just told that we had to drive slowly on our way home. They supplied the rope and carpet pieces to protect the car free of charge. The store experience was a bit confusing because they bought items from two departments, electronics and furniture.
Still, Tabor said, the experience was good. The delivery experience soured her.
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